Refund and Cancellation Policy

Our promise

We would rather fix a problem than argue about it. If you are unhappy with any part of a job, tell the crew lead before they leave or contact us within 48 hours of the visit, and we will come back to put it right at no cost.

Cancelling a one-time visit

• More than 24 hours before the visit: free cancellation or rescheduling.
• Less than 24 hours before: free rescheduling once. A second late change may carry a charge of up to ৳500 to cover crew time.
• Crew turned away or no access on arrival: a call-out charge of up to ৳800 may apply.

Because one-time jobs are paid after completion, there is usually nothing to refund when you cancel.

Weather and cancellations by us

If heavy rain, a storm, a hartal or any other reason on our side stops a visit, we will contact you as early as possible and offer the next available slot. You will never be charged for a visit we cancel, and any advance paid for it will be refunded in full if you prefer not to rebook.

Care plans

• Care plans are paid monthly in advance and have a minimum term of three months (six months for weekly plans).
• You can cancel after the minimum term with one month’s written notice by WhatsApp or email.
• If you cancel during the minimum term, the remaining months are payable, but unused visits in a month already paid will be completed or credited.
• If we are unable to complete paid visits in a month, the unused portion is refunded or carried forward, at your choice.
• You can pause a plan for travel for up to two months a year with two weeks’ notice.

If you are not satisfied

1. Tell us within 48 hours with a short description and photos if possible.
2. We will review the photos from the job and, if needed, visit to inspect.
3. If the work did not match the agreed quote, we will redo the affected part free of charge within seven days.
4. If a redo is not possible or does not resolve the issue, we will offer a partial or full refund of the affected part of the job.

Plants and materials

Plants, soil, pots and fertiliser bought on your behalf are charged at cost and cannot be refunded once planted or used. Healthy plants that die later because of pests, weather or watering after our visit are not covered, but we are happy to advise on what went wrong.

How refunds are paid

Approved refunds are paid within seven working days by the method you used to pay — bKash, Nagad, bank transfer or cash — or credited to your care plan if you prefer.

Contact us about a refund

Call or WhatsApp +880 1909-110600 or email info@shinemygarden.com with your name, address and visit date. This policy was last updated in August 2026 and does not affect your rights under the Consumer Rights Protection Act, 2009.