Terms and Conditions

About these terms

These terms form the agreement between you and Shine My Garden, 17 New Eskaton Road, 3rd Floor, Dhaka 1000, Bangladesh. By asking us for a quote, booking a visit or using our website, you accept these terms. If anything in a written quote you have agreed with us differs from these terms, the written quote takes priority for that job.

Quotes and prices

• Prices on our website are starting prices for typical Dhaka homes and are shown in Bangladeshi Taka (৳).
• Every job is confirmed with a written quote by WhatsApp, SMS or email. A quote is valid for 14 days.
• Quotes based on photos assume the photos show the whole area honestly. If the garden is much larger, more overgrown or harder to reach than shown, we will explain and agree a revised price before starting.
• Plants, soil, pots, fertiliser and other materials are charged at cost with receipts unless the quote says they are included.
• Travel inside Dhaka city is included. Areas outside the city may carry a transport charge stated in the quote.

Booking and access

• A booking is confirmed when we send you a date and you accept it.
• You agree to give our crew safe access to the work area at the agreed time, including gate access, lift or stair access and a water point.
• If our crew cannot get in when they arrive and cannot reach you within 30 minutes, the visit may be treated as a late cancellation.
• Please tell us in advance about pets, fragile items, underground cables or pipes, and any plants you want left untouched.

How we carry out the work

• We use skilled staff and suitable tools and follow good gardening practice for the plants and season.
• The crew lead will walk the area with you or your representative before starting and at the end of the job.
• We may decline to carry out work that we believe is unsafe, illegal or likely to harm a tree, a structure or a neighbour’s property, and will explain why.
• Tree felling, electrical work near power lines, roof waterproofing and structural work are not part of our services. We can recommend specialists.

Payment

• One-time jobs are paid on completion, after you have checked the work, by cash, bKash, Nagad or bank transfer.
• Care plans are paid monthly in advance. Company clients may be invoiced with payment due within 15 days.
• Late payments on care plans may lead to visits being paused until the account is settled.

Care plans

• Care plans have a minimum term of three months (six months for weekly plans).
• After the minimum term, you can change or stop your plan with one month’s notice.
• Visits missed because of heavy rain or other causes on our side are always rescheduled within the same or the following month.
• Visits you cancel with less than 24 hours’ notice may be counted as completed.

Your responsibilities

• Make sure you have the right to authorise work on the property, including shared rooftops and boundary hedges.
• Get permission from your building committee or landlord where it is required.
• Keep children and pets away from the work area while machines are running.
• Follow any aftercare or watering advice we give, as results depend on it.

Damage and liability

We take care to protect your property. If our crew damages something through carelessness, tell us within 48 hours with photos and we will repair, replace or compensate fairly. We are not responsible for plants that fail because of pests, disease, weather, poor watering after our visit or pre-existing conditions, or for damage caused by hidden cables, pipes or structures that were not pointed out to us. Our total liability for any single job is limited to the price paid for that job, except where the law does not allow such a limit.

Use of our website

You may use this website to learn about our services and contact us. You may not copy its content for commercial use, try to interfere with its operation or use it for anything unlawful. Photos on this website are used under licence from stock photography libraries or with the owner’s permission.

Governing law and disputes

These terms are governed by the laws of Bangladesh. We will always try to settle any disagreement directly and quickly — please contact us first. If a dispute cannot be resolved, it will be handled by the competent courts in Dhaka. Nothing in these terms affects your rights under the Consumer Rights Protection Act, 2009.

Changes to these terms

We may update these terms from time to time. The version on this page, dated August 2026, applies to all bookings made from that date.